Claire Lew dissects “The 4 questions you should stop asking during your one-on-one meetings”
Signal Vs Noise from Claire Lew is essential reading for leaders and people working in the tech space. “The 4 questions you should stop asking during your one-on-one meetings” is one of those articles which I wish everyone would read. In it she dives into some tips on having productive one-on-one meetings; starting by explaining their purpose:
A one-on-one meeting isn’t a reporting session. It’s not an accountability tool. A one-on-one meeting is your radar. It’s your metal detector. It’s one of the only ways you have to unearth what’s actually going on in your team, and what an employee is thinking and feeling.
Her first question to stop asking is also top of my list (I’ve done a whole workshop on just this question):
How’s it going?
Ugh! It’s so terrible. Can you imagine someone with a real issue opening up to that? Instead ask more focused questions that can require a multi-word response (ie not yes or no).
I love that Claire includes alternative questions in the article and highly recommend giving it a read.